Terms of Service

1. Operator and agreement

Testabrand US at us.testabrand.com is operated by Purple Panda Limited, a company registered in Hong Kong, operating as Testabrand US ("Testabrand", "we", "us" or "our"). Contact: support@testabrand.com.

These Terms govern your use of the US platform and its campaigns. By creating an account or participating in a campaign after being presented with these Terms, you agree to them and acknowledge the Privacy Policy. If you do not agree, do not register or participate. Campaign-specific instructions form part of the applicable offer.

2. Eligibility and account security

You must be at least 18 years old, legally capable of accepting these Terms, and resident in one of the 50 United States or Washington, DC. US territories are not eligible. You must provide accurate account, purchase and payment information and a valid US-assigned +1 phone number.

Age and residency declarations, phone-number assignment and SMS verification are separate checks; none alone proves your identity or residence. We may request additional information reasonably necessary to verify eligibility or investigate fraud.

Protect your credentials, use only accounts and payment details you are authorized to use, and notify support of suspected unauthorized access. Do not create duplicate accounts, impersonate others, share accounts or evade campaign limits. Testabrand US does not transfer Canadian account balances or purchase history into the US platform.

3. Campaign participation and deadlines

Follow the product, seller, marketplace, purchase, evidence and deadline requirements shown for your campaign. For purchase campaigns, book an available slot, purchase the specified product through Amazon.com as instructed, and submit the required order confirmation screenshot and Order ID during the booking process. After the campaign's delivery waiting period, genuinely evaluate the product and complete the private survey and claim steps.

Booking does not guarantee claim approval or reimbursement. The Coins amount displayed for the offer is the maximum potential award unless the offer states otherwise. Do not assume that taxes, shipping, optional charges or payment-provider fees are reimbursed unless expressly included in the campaign.

Campaign operating days and opening times use Eastern Time, America/New_York, including daylight-saving changes. Follow the deadlines displayed in your dashboard. Discount-only offers do not earn cashback Coins unless expressly stated.

4. Private feedback only — no compensated public reviews

Campaigns request private survey feedback only. You are not required or encouraged to post, edit, remove or influence an Amazon review, rating, seller feedback, social-media endorsement or other public statement in exchange for Coins, reimbursement or campaign access. Do not post an Amazon review as part of a Testabrand campaign.

Feedback must reflect your genuine experience. Compensation does not depend on positive sentiment, a particular rating or prescribed wording. Do not submit fabricated, copied or misleading responses.

Any public statement made independently of a campaign must comply with applicable advertising disclosure requirements and the relevant platform's rules. Such a statement is not a campaign requirement and does not determine your claim's approval.

5. Claim review, denial and resubmission

Coins are awarded only after the applicable requirements are met and the claim is approved. We may request further evidence, place a claim on hold or deny it for missed requirements, ineligible purchases, duplicate orders, altered or unverifiable evidence, cancelled or refunded purchases, fraud or other material violations.

If resubmission is available, follow the explanation and instructions in your dashboard. You may contact support@testabrand.com about a denial or an apparent error. Resubmission does not guarantee approval and must not be used to claim the same purchase twice.

Keep purchase evidence until your claim and any related dispute are resolved. We may correct duplicate or erroneous credits while preserving the relevant financial history and any rights required by law.

6. Coins, signup bonus and referrals

US Coins are promotional program credits. The US conversion is 100 eligible Coins = USD $1. Coins are not a bank deposit, legal tender or an investment and cannot be sold or transferred between users. Campaign rewards are those stated in the specific US offer; Canadian amounts do not apply.

The signup bonus is 200 Coins, subject to the qualifying campaign enrollment and timing conditions displayed in your account. The current enrollment window is 24 hours, with the countdown paused when no qualifying campaign is available. Creating an account alone does not guarantee the bonus.

The referral reward is 200 Coins for an eligible new tester referred through your referral link whose first qualifying product claim is approved. Only one reward is available per referred tester. Self-referrals, fake accounts and coordinated abuse are prohibited. Suspected referrals may be held for staff review, approved or denied.

Bonus and referral Coins remain subject to their applicable redemption conditions. No campaign amount, fee, minimum or processing deadline is created by a Canadian offer or by an older version of another country's website.

7. Redemption, payouts and transaction references

Redemption is subject to eligible balances, accurate payment details, the conditions displayed for the relevant balance or offer, and fraud and financial review. The US platform records amounts in USD. Payment-provider fees or conversion charges may apply under that provider's terms.

A claim approval, Coins credit, payout request or spreadsheet entry is not proof that funds reached your payment account. Payment status and reconciliation must reflect the actual transfer and its financial reference. Provider outages, incorrect details or verification issues can delay processing; no universal settlement deadline is promised.

Report missing, duplicate or incorrect payments to support with your claim or transaction reference. Do not send passwords, complete payment-card numbers or account credentials. You remain responsible for applicable tax obligations; rewards are not represented as tax-free.

8. Returns, refunds and duplicate compensation

Do not retain compensation for an order that was cancelled, returned, refunded, charged back or not paid for. Notify support promptly if an order becomes ineligible before or after an award or payout. We may deny an unpaid claim, correct or reverse an invalid award, or request repayment of an overpayment as permitted by law.

Merchant purchases, product returns, warranties and refunds are governed by the seller's terms and applicable consumer law. Nothing here removes a non-waivable right concerning defective, unsafe, recalled or misdescribed products. Do not seek duplicate reimbursement for the same purchase.

Unless a campaign expressly permits otherwise, products are for the participating tester's personal or household evaluation, not organized resale or commercial redistribution.

9. Your submissions, privacy and acceptable use

You retain your rights in original submissions. You give Testabrand permission to store, review, reproduce, analyze and share submissions as reasonably necessary to administer campaigns, assess claims, report feedback to the relevant brand, prevent fraud and resolve disputes, as described in the Privacy Policy.

Submit only relevant purchase evidence and feedback. Redact unrelated purchases, unnecessary address details, payment-card information and other people's personal information. Do not upload unlawful content, third-party confidential material or content you are not authorized to provide.

Unauthorized access, automated abuse, security bypasses, manipulated evidence, account sharing and attempts to influence public product ratings are prohibited.

10. Suspension, closure and outstanding balances

We may restrict accounts, campaigns, claims or payouts where reasonably necessary to investigate fraud, protect users or the platform, enforce these Terms or comply with law. Contact support if you believe a restriction is mistaken.

Closing an account does not automatically cancel a valid, approved and undisputed payment obligation. Invalid or disputed awards may be reviewed, and records reasonably needed for financial, fraud, dispute or legal purposes may be retained. Good-faith complaints and the exercise of statutory rights are not themselves abuse.

11. Independent providers, availability and product safety

Amazon, payment providers and participating brands are independent third parties. Amazon does not sponsor, endorse or administer Testabrand. Their trademarks are used for identification only. Product listings, stock, delivery, quality, warranties and recalls are controlled by the relevant merchant or manufacturer.

Follow product instructions, warnings and safety notices. Stop using a product and contact the seller or manufacturer if a safety issue arises. Testabrand does not guarantee campaign availability, uninterrupted service, product suitability or a particular earnings amount.

We may correct material errors or pause campaigns for safety, funding, inventory, fraud, legal or technical reasons. Such changes do not remove obligations or consumer protections that applicable law requires us to honor.

12. Disputes, changes and contact

Contact support@testabrand.com with a description of any dispute and the relevant reference so we can investigate. These Terms do not impose mandatory arbitration, a class-action waiver, an exclusive foreign venue or a fixed liability cap. Applicable mandatory consumer rights and access to competent courts remain unaffected. The operating timezone does not select governing law.

We may update these Terms by publishing a revised version and update date at us.testabrand.com. Material changes apply prospectively, with additional notice or renewed acceptance where required by law. Changes will not retroactively erase a valid completed claim or statutory right.

Questions about these Terms may be sent to support@testabrand.com. Purple Panda Limited, registered in Hong Kong, operating as Testabrand US.